andicap.com Home Living Aids

andicap.com

Home Living Aids

Incontinence Pants

Aids to Daily Living aids to daily living

Easier living

Electrical / Photographic

Buy Online! - The best way to buy!

About Us andicap.com has been online since February 14th 2002 and is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@andicap.com

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Switch, Delta and American Express. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Please note: due to changes in the way credit cards are being processed for "electronic commerce" we can only accept credit card orders via our secure servers, not telephone, fax or email.

Shipping And Handling Shipping and Handling is calculated automatically and charged as appropriate and varies with weight and destination. For security timed delivery options are not available. You can now track the progress of any Special Delivery, Recorded and International priority items from http://www.royalmail.com/trackandtrace/ or Parcels from http://www.parcelforce.com/polling/polling3.asp

Delivery Schedule Please note that orders are processed in the order they are received, so depending on the order load, order-processing time may vary. We will normally despatch stock items within 3-5 business days. International orders are generally received 8-10 working days after despatch. Please allow 21 days for delivery. Allow 6-8 weeks for some items.

Back Orders If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait. Please allow 6-8 weeks for some items.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders (shipped and paid for outside the EC) are VAT free and you should click the exempt button to reduce VAT to zero. Please note, that the purchaser may be liable for customs duties on your order when it reaches your country. We do not collect or control these charges, and we cannot predict what they will be. For more information, you may wish to contact your local customs office before ordering.

VAT Exemption: Some products, for personal use, may be available VAT free to disabled, please check the disabled box to reduce VAT to zero on these products and we will send a VAT exemption form for your signature. See http://www.andicap.com/vatexemp.htm for more information and declaration forms to print and fax.

Products available for exemption include aids designed or modified solely for use by people with a disability, as well as products designed for the care or treatment of incontinence. Such products are only available at zero-rate VAT when purchased directly by an individual for their personal use, or when purchased by a registered charity for use by the disabled person.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. SecureTrading secure server collects and process your credit card details with SSL security for complete confidence. Processing and clearance of card payments in seconds. Multi-level safeguards ensure data integrity on the Internet and confidentiality from agents outside of the process when transactions are cleared. Upon authorisation payment card numbers are replaced with a unique SecureTrading reference. Credit card details are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All products in this catalogue are covered by the manufacturers warranty for the relevant period and will arrange repair or replacment as appropriate. All of our products also come with a 30 day no quibble guarantee. Our Returns Policy Is Simple. Within 30 days of receipt of your order, you may return any merchandise that's in new condition including original packaging and accessories for a full refund of the purchase price (excluding shipping, handling and insurance).

Reaching Us If you need to reach us, please email us at sales@andicap.com and we will get back to you as soon as possible. As you can realise our customers are from all over the world operating in different time zones and many languages. This is the reason, in this electronic age, we offer support via email not telephone or fax.

Prices, specifications and availability are subject to change without notice. Changes may occur up to the time of confirmation of order acceptance by andicap.com. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which andicap.com may not be responsible. If your products are listed on our site and you have better images/descriptions then please send updated photos/descriptions by email to imaging@andicap.com - use our product code for the message subject.

Other trademarks and tradenames used in this document refer to either the entities claiming the marks and names or their products. andicap.com disclaims proprietary interest in the marks and names of others. E&OE.

Privacy Policy andicap.com does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you see the message 'general script error: the input is null' do not use refresh, use your browsers BACK button and try again.

Returns Policy Our Returns Policy Is Simple. Within 30 days of receipt of your order, you may return any merchandise that's in new condition including original packaging and accessories for a full refund of the purchase price (excluding shipping, handling and insurance). For hygiene reasons some items cannot be accepted for return if opened. Send returns to: andicap.com, Returns Dept., P.O. Box 1646, Hassocks. West Sussex, England BN6 9GS

Remittance Terms We accept most major credit and debit cards: Visa, MasterCard, American Express, Eurocard, Diners Club, JCB, Switch, Delta.